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Report Issue

Help us improve FetchSafe by reporting bugs, problems, or suggesting improvements

Submit Report
Person using phone app with their pet, providing feedback
We Fix Issues
Your Feedback
What type of issue are you experiencing?
Include steps to reproduce the problem, what you expected to happen, and what actually happened.
If you have a screenshot that helps explain the issue, upload it to an image hosting service and paste the URL here.
What happens next?
  • We'll review your report within 24 hours
  • You'll receive an email confirmation with a tracking number
  • Critical issues are escalated immediately
  • We'll keep you updated on the resolution progress
Check FAQ First Submit Issue Report
Urgent Issues

For critical issues that prevent you from posting lost pet alerts or accessing important features, please submit the form above with "Critical" priority selected. We monitor urgent reports 24/7.

Report Critical Issue
Common Issues & Quick Fixes
  • Check file size is under 3MB
  • Use JPG, PNG, or GIF format
  • Try uploading from a different device
  • Clear your browser cache

Contact us with your email and alert details. We can help you recover access to your alert.

Contact Support
  • Check your spam/junk folder
  • Verify your email address in subscription settings
  • Make sure you're subscribed to the correct ZIP code
  • Contact us if the problem persists