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Frequently Asked Questions

Everything you need to know about using FetchSafe to find lost pets and reunite families

Get answers about FetchSafe and finding lost pets

FetchSafe instantly alerts your entire neighborhood when a pet goes missing. When you post a lost pet alert, we notify neighbors, dog walkers, and pet lovers in your area with photos and location details. This creates a community search network that's much more effective than traditional flyers or social media posts alone.

The platform also allows people to report found pets, creating a two-way system that helps reunite lost pets with their families faster than any other method.

Yes, FetchSafe is completely free to use. You can post lost pet alerts, found pet alerts, search for missing pets, and use our secure messaging system at no cost.

We believe that reuniting lost pets with their families should never have a price tag. Our mission is to help every lost pet find their way home, regardless of their owner's financial situation.

Yes! You can quickly post a found pet alert without going through a lengthy registration process. We only ask for basic contact information so pet owners can reach you.

However, creating a free account allows you to:

  • Manage multiple alerts
  • Edit your found pet posts
  • Receive notifications about lost pets in your area
  • Track the status of your alerts

No, sharing your phone number is completely optional. FetchSafe provides a secure in-app messaging system that allows people to contact you without revealing your personal information.

You have complete control over your privacy:

  • Private messaging only: Use our secure messaging system (recommended)
  • Phone number sharing: Optionally display your phone for direct contact
  • Email sharing: Optionally share your email address
  • Mixed approach: Use messaging initially, then share details with verified helpers

Our community has an excellent track record for quick reunions:

  • Average reunion time: 24 hours
  • 72% of pets are found within the first 48 hours
  • 45% of pets are found within the first 6 hours
  • Most successful recoveries happen within a 2-mile radius of where the pet went missing

The key factors for quick reunions are posting immediately, including clear photos, and providing accurate last-seen locations.

FetchSafe works everywhere! Our platform is location-agnostic and helps reunite pets in:

  • Urban neighborhoods and city centers
  • Suburban communities
  • Rural areas and small towns
  • College campuses
  • Vacation destinations

We have active communities of users across the United States, with particularly strong networks in major metropolitan areas like Austin, San Francisco, Seattle, New York, Los Angeles, and Chicago.

Safety and verification are our top priorities. Here's how we help ensure pets go to their real owners:

  • Ask for proof: Request recent photos, vet records, or microchip information
  • Test knowledge: Ask about the pet's habits, favorite toys, or unique behaviors
  • Meet safely: Always meet in public places, preferably at a vet clinic
  • Check microchips: Most vet clinics will scan for microchips for free
  • Trust your instincts: If something feels wrong, ask more questions

Our messaging system allows you to verify ownership before sharing your location or arranging meetings.

Absolutely! You have full control over your alerts:

  • Edit details: Update photos, descriptions, contact info, or status
  • Mark as resolved: Update your alert when your pet is found
  • Extend search area: Expand your alert to cover more neighborhoods
  • Delete alerts: Remove your alert completely if needed

When you post an alert, you receive a unique management link that gives you complete control. Save this link to manage your alert anytime!

While social media can help, FetchSafe is specifically designed for pet recovery:

  • Targeted audience: Only reaches people who actively help find lost pets
  • Location-based: Automatically notifies people in your specific area
  • Privacy protection: Secure messaging protects your personal information
  • Persistent alerts: Your alert stays active and searchable, unlike social posts that get buried
  • Two-way system: People can also post found pets, increasing your chances
  • Professional tools: Built-in features for status updates, photo management, and contact coordination

Think of FetchSafe as the "Amber Alert" system for lost pets - focused, effective, and purpose-built.

We're here to help 24/7! You can reach our support team through:

For urgent pet emergencies or when a pet is in immediate danger, also contact your local animal control or police department.

Still Have Questions?

Our support team is available 24/7 to help you reunite with your lost pet or answer any questions about FetchSafe.

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