Help Center & FAQ

1. Click "Post Alert" in the navigation menu
2. Choose "Lost" and fill in your pet's details
3. Add a clear photo and detailed description
4. Provide your contact information and location
5. Submit the form and save your management link

You'll receive a unique management link to edit or update your alert anytime.

Yes, your privacy is protected:

• Your email and phone are private by default
• All messages go through our secure relay system
• You choose what information to display publicly
• Direct contact details are never shared without permission

1. Ensure Safety: Approach carefully and secure the pet safely
2. Check for ID: Look for tags, collars, or other identification
3. Search Alerts: Browse existing lost pet alerts in your area
4. Post Found Alert: Create a "Found" alert with pet details
5. Contact Authorities: Notify local animal control and shelters

Use the management link you received when creating your alert:

• Edit Details: Update description, location, or contact info
• Mark Resolved: When your pet is found and safely home
• Delete Alert: Remove the alert completely if needed
• Reactivate: Restore a resolved alert if pet goes missing again

Lost your management link? Contact support with your email and alert details.

Our secure messaging system protects everyone's privacy:

• Click "Contact Owner" on any alert to send a message
• Messages are delivered via email without exposing addresses
• Pet owners can reply through secure links
• All communications are logged for safety
• Exchange direct contact info only when both parties agree

For immediate emergencies:

• Injured Pet: Contact your veterinarian or emergency animal hospital
• Dangerous Situation: Call local animal control or police
• 24/7 Support: Call our emergency hotline at (800) FETCH-SAFE