Help Center & FAQ

Yes, FetchSafe is completely safe to use. We prioritize security and privacy:

• Enterprise Security: Bank-level encryption protects all data
• Privacy First: Your contact information stays private by default
• Secure Messaging: All communications go through our secure relay system
• No Data Selling: We never sell or share your personal information
• Trusted Platform: Used by hundreds of families with 0 security incidents
• Transparent Operations: Clear privacy policies and safety guidelines

Learn more about our safety features on our App Safety page.

1. Click "Post Alert" in the navigation menu
2. Choose "Lost" and fill in your pet's details
3. Add a clear photo and detailed description
4. Provide your contact information and location
5. Submit the form and save your management link

You'll receive a unique management link to edit or update your alert anytime.

Yes, your privacy is protected:

• Your email and phone are private by default
• All messages go through our secure relay system
• You choose what information to display publicly
• Direct contact details are never shared without permission

1. Ensure Safety: Approach carefully and secure the pet safely
2. Check for ID: Look for tags, collars, or other identification
3. Search Alerts: Browse existing lost pet alerts in your area
4. Post Found Alert: Create a "Found" alert with pet details
5. Contact Authorities: Notify local animal control and shelters

Use the management link you received when creating your alert:

• Edit Details: Update description, location, or contact info
• Mark Resolved: When your pet is found and safely home
• Delete Alert: Remove the alert completely if needed
• Reactivate: Restore a resolved alert if pet goes missing again

Lost your management link? Contact support with your email and alert details.

Our secure messaging system protects everyone's privacy:

• Click "Contact Owner" on any alert to send a message
• Messages are delivered via email without exposing addresses
• Pet owners can reply through secure links
• All communications are logged for safety
• Exchange direct contact info only when both parties agree

For urgent situations:

• Injured Pet: Contact your veterinarian or animal hospital immediately
• Dangerous Situation: Call local animal control or police
• 24/7 Support: Contact us through our support form